People can sometimes lose control of situations, especially in challenging circumstances, leading to disorientation. In this state, the victim may not understand where they are or what is around them. Such cases often involve behaviors like confusion, asking for help, disorganized thinking, and a state of shock.

The Charity Fund "Direct Inclusion" has compiled recommendations on how to assist victims in such situations:

• Establish Contact: Ask the person their name and introduce yourself. They must see and hear you.
• Provide Support: Reassure them that you are with them and they are not alone.
• Redirect Attention: Ask questions such as what day it is, where they are, or if they have a phone.
• Describe the Environment: Explain objectively what is happening and what needs to be done next. For example, "We need to go to the shelter together." Use a calm tone.
• Encourage Autonomy: Gradually allow the person to perform simple tasks independently, such as buttoning their shirt or drinking water.
• Contact Services: If no relatives are nearby, call the police at 102 or, if medical assistance is needed, dial 103. You can also reach all these services by calling 112.

Previously, "Direct Inclusion" provided information on what to do during a panic attack. The material is available via the link.