In Ukraine, combat veterans are entitled to fare benefits on public transportation. This right, which is guaranteed by the Law of Ukraine "On the Status of War Veterans and Guarantees of Their Social Status," is accessed through the UBD (Combatant's) ID card. This card grants veterans free transportation on city public transport, buses, suburban trains, and more.

Refusal to provide free travel is subject to administrative liability, including ticket cost compensation and a fine for moral damages.

Despite this, some transport operators ignore the legislation and demand payment from war veterans, claiming they are not compensated for providing free travel. Lawyers argue that such actions against military personnel are illegal, and veterans should defend their rights and report these violations to the relevant authorities. The Charity Fund "Direct Inclusion" explains the steps to take in such situations.

Initial Action Steps

First and foremost, if a veteran is denied free travel, they should record the following information:

• Contact details and the name of the transport operator (this information should be displayed inside the vehicle).
• The driver's name and surname.
• The transport number, route name, and travel date.

It is also essential to keep the ticket. If the combatant plans to take the matter to court, they should ensure there are witnesses to the unlawful incident.

A complaint should be filed in three copies: to the National Police, the local government authority, and "Ukrtransbezpeka" (State Service of Ukraine for Transport Safety). Additionally, copies of the UBD certificate and the travel ticket should be attached.

Legal precedents have been set where transport operators were punished for refusing to provide free services to war veterans. The later also have the right to free legal assistance. Lawyers can provide consultations, draft lawsuits, and represent the claimant in court.